Return & Refund Policy

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1. Overview

This policy outlines the terms regarding returns and refunds for the investment training courses and consulting services offered by Academy Tradenganaga.

2. Training Courses

Due to the digital nature of our training courses and the immediate access provided to course materials upon purchase, we generally do not offer refunds once a course has been accessed or downloaded.

However, we want you to be satisfied with your purchase. If you encounter technical issues accessing the course or believe the course content was significantly misrepresented, please contact us within 7 days of your purchase to discuss the situation. We may offer, at our discretion, a partial or full refund, or credit towards another service.

To request consideration for a refund, please provide:

• Your name and email address used for purchase.
• The name of the course.
• The date of purchase.
• A detailed explanation of the reason for your request.

3. Consulting Services

Fees for consulting services are typically based on time spent or agreed-upon project deliverables. Refunds for consulting services are handled on a case-by-case basis.

• Retainer Fees: Retainer fees paid in advance are generally non-refundable but may be applied to future consulting hours.
• Hourly Services: Fees for hours already worked are non-refundable.
• Project-Based Fees: If a project is cancelled before completion, a refund may be issued for the portion of the work not yet completed, less any non-recoverable expenses incurred by Academy Tradenganaga.

If you are unsatisfied with the consulting services received, please contact us immediately to discuss your concerns. We are committed to finding a satisfactory resolution.

4. Exceptions

This policy does not affect any statutory rights you may have under Australian Consumer Law, which cannot be excluded.

5. Contact Us

For any questions regarding returns or refunds, please contact us at [email protected] or via our contact form.